A few facts and figures

  • SuperTrace has been providing Eligible Rollover Fund (ERF) services since July 1994. During this time we’ve dealt with over 1,400 different superannuation funds, from stand alone corporate superannuation plans to mastertrusts and industry funds.
  • Over the years we’ve reunited over 318,462 members with over $812 million in superannuation benefits.
  • As part of the Commonwealth Bank Group of companies, we’re in a unique position to access one of the biggest customer databases in Australian financial services. This alone has allowed us to contact over 25,000 customers which has resulted in us reuniting members with $9.6 million in lost super. One of our (very) happy members was reunited with $140,000 in lost super!

It’s all about customer service

Delivering exceptional customer service is at the forefront of what we do. To ensure we provide the best possible service to trustees and members:

  • We have a large talented team with over 100 years of combined experience and formal superannuation qualifications.
  • Our team members actively participate in industry working groups, committees and bodies such as The Association of Superannuation Funds of Australia Limited, Investment and Financial Services Association and the Australian Taxation Office.
  • Our Fund Administration team is on hand to assist administrators, project managers and product managers transition members smoothly into SuperTrace. Due to our size, during peak periods we can draw on the skills of additional cross-trained staff.
  • Our Customer Service Representatives have many years of experience in the superannuation industry. They have a good understanding of both member and trustees’ needs. If they can’t answer your questions they’ll put you in contact with someone who can.

We’re not the only ones who think we’re pretty good.

Heron Logo Super Ratings Logo

These awards recognise our determination to offer members competitive fees, equitable returns for members, a simple and straightforward administrative and investment structure, and proactive relocation.

At the end of the day, our strengths become your advantage.




Want to know (a lot) more?

Our Frequently Asked Questions section should have the answers.

If not you can contact us on 1300 788 750 between 8:30am and 6:00pm (Sydney time), Monday to Friday, or on +61 2 8282 0543 if calling from outside Australia.

Looking for more ways to search for your super?

In addition to our search facility, here are a couple of other links to help you search further.

SuperSeeker website at ATO

Unclaimed money at FIDO website

News, views and reviews

At SuperTrace we take a leadership position in the industry to facilitate discussion on industry topics. In particular we aim to promote the identification and relocation of members with their super in the hope that more ERFs will actively work to reunite members with their lost super.

For the information hungry, get the low down on all the latest happenings at SuperTrace via media releases, news articles, newsletters, marketing and much more at the SuperTrace Info Hub.

Colonial Mutual Superannuation Pty Ltd ABN 56 006 831 983 AFSL 235025 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 (‘SuperTrace’) which is administered by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035. You can download a copy of the Product Disclosure Statement (PDS) for SuperTrace or request it by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Colonial Mutual Superannuation Pty Ltd and The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 ('CMLA') are both wholly owned subsidiaries of Commonwealth Bank of Australia ABN 48 123 123 124. Commonwealth Bank of Australia and its subsidiaries do not guarantee, or in any way stand behind, the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries (other than CMLA or the Trustee), and investment-type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision. View Commonwealth and Colonial Products Financial Services Guide (PDF 63kb).

© SuperTrace ABN 73 703 878 235