In a nutshell, how does SuperTrace benefit me?

Overall, we believe it’s our job to look after your super until you decide what you’d like to do with it.

One of the best ways we can do this is to manage your super without taking unnecessary risks. That’s why we take a conservative approach to investing your money.

It doesn’t, however, stop us from continually looking for fresh new ways to improve our product and the service we offer.

You can feel confident with SuperTrace. We’re part of the Commonwealth Bank Group of companies and to top it off we’ve received Heron’s 5-star rating and SuperRatings gold rating, so you can be sure you’re in good hands.

What other benefits do you offer?

Quite a few, including:

  • We treat all members’ benefits equally, no matter how large or small your account balance;
  • No fees for administration, benefit payment or withdrawals are deducted from your account;
  • Low ongoing fees;
  • We can accept additional rollovers on your behalf; and
  • We have a very active relocation service. (In English, that means we’re always looking for new ways to reunite members with their super).

At the end of the day, our strengths become your advantage.

How could my super end up in SuperTrace?

Quite easily. It can happen when you change jobs, move house, work casually or change your name.

How can I move my money from SuperTrace?

Simple. To consolidate or withdraw your super simply:

  • Complete our Benefit Payment Request form. To ensure it all happens as quickly and as smoothly as possible, make sure you complete all the sections and sign the form.
  • We may need proof of your identity before we can process your payment. For more information about ID requirements, refer to the Benefit Payment Request form.

I have a few more questions

Our Frequently Asked Questions section should have the answers.

How do I contact you?

Feel free to contact us by:

  • Telephone - 1300 788 750 between 8.30am and 6pm (Sydney time), Monday to Friday, or on +61 2 8282 0543 if calling from outside Australia.
  • Fax - 1300 700 353, or + 61 2 9009 0719 if sending from outside Australia.
  • Post - SuperTrace, Locked Bag 5429, Parramatta NSW 2124.



To see if you have lost super with SuperTrace you can search the SuperTrace database right now. Or contact one of our Customer Service Representatives on 1300 788 750 between 8.30am and 6pm (Sydney time), Monday to Friday.

If you still don’t have any luck, you can search the ATO’s SuperSeeker website, or contact the ATO on 13 10 20.

Colonial Mutual Superannuation Pty Ltd ABN 56 006 831 983 AFSL 235025 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 (‘SuperTrace’) which is administered by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035. You can download a copy of the Product Disclosure Statement (PDS) for SuperTrace or request it by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Colonial Mutual Superannuation Pty Ltd and The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 ('CMLA') are both wholly owned subsidiaries of Commonwealth Bank of Australia ABN 48 123 123 124. Commonwealth Bank of Australia and its subsidiaries do not guarantee, or in any way stand behind, the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries (other than CMLA or the Trustee), and investment-type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision. View Commonwealth and Colonial Products Financial Services Guide (PDF 63kb).

© SuperTrace ABN 73 703 878 235