How does SuperTrace benefit me?

Simple. We offer:

  • One low ongoing fee of 1.55% p.a.
  • We do not charge fees for administration, benefit payment /withdrawals
  • We treat all members’ benefits equally, no matter how large or small your account balance is
  • We have a conservative investment approach, which helps to maintain your account balance until you decide what you want to do with your super
  • We can accept additional rollovers on your behalf
  • We have a friendly customer service team that you can call to help you understand your membership in SuperTrace
  • We have an interactive website that provides you with all the forms and information you need for SuperTrace, including access to our very own lost super search engine and the ATO SuperSeeker website
  • We have a very active relocation service, which means we’re always looking for new ways to reunite members with their super.

In case you’re still worried, SuperTrace is recognised by industry research bodies as being one of the best ERFs in the market. In 2011, we were awarded The Heron Partnerships 5 Quality Star Rating for the fourth consecutive year and SuperRatings Platinum award for the second consecutive year. These are the highest awards that can be won in these categories.

Heron Logo Super Ratings logo

So how did my super end up in SuperTrace? I did not open an account.

Quite easily. It can happen when you change jobs, move house, work casually or change your name or did not make a contribution over a period of time

How can I move my money from SuperTrace?

Simple. To consolidate or withdraw your super simply:

  • Complete our Benefit Payment Request form. To ensure it all happens as quickly and as smoothly as possible, make sure you complete all the sections and sign the form.
  • We may need proof of your identity before we can process your payment. For more information about ID requirements, refer to the Proof of identification documents.

I have a few more questions

Our Frequently Asked Questions section should have the answers.

How do I contact you?

Feel free to contact us by:

  • Telephone - 1300 788 750 between 8.30am and 6pm (Sydney time), Monday to Friday, or on +61 2 8282 0543 if calling from outside Australia.
  • Fax - 1300 700 353, or + 61 2 9009 0719 if sending from outside Australia.
  • Post - SuperTrace, Locked Bag 5429, Parramatta NSW 2124.
    • Come and see us in person at our Principal office of Administration at Level 1, 11 Harbour Street, Sydney NSW 2000 between 9am and 5pm (Sydney time), Monday to Friday.

To see if you have lost super with SuperTrace you can search the SuperTrace database right now. Or contact one of our Customer Service Representatives on 1300 788 750 between 8.30am and 6pm (Sydney time), Monday to Friday.

If you still don't have any luck, you can search the ATO's SuperSeeker website, or contact the ATO on 13 10 20.

Colonial Mutual Superannuation Pty Ltd ABN 56 006 831 983 AFSL 235025 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 (�SuperTrace') which is administered by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035. You can download a copy of the Product Disclosure Statement (PDS) for SuperTrace or request it by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Colonial Mutual Superannuation Pty Ltd and The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 ('CMLA') are both wholly owned subsidiaries of Commonwealth Bank of Australia ABN 48 123 123 124. Commonwealth Bank of Australia and its subsidiaries do not guarantee, or in any way stand behind, the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries (other than CMLA or the Trustee), and investment-type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision. View Commonwealth and Colonial Products Financial Services Guide (PDF 63kb).

� SuperTrace ABN 73 703 878 235