Looking for the perfect partnership?
As a trustee or an administrator, it’s important to partner with an Eligible Rollover Fund (ERF) you trust.
How do you know you have the right ERF to serve your needs? How often do you review your current ERF?These are important questions when partnering with an ERF.
Why you can trust SuperTrace
As you know, when lost super is transferred into an ERF, that ERF is not aware of the member’s goals or the objectives of their previous super fund, SuperTrace included. The good news is, our investment strategy takes this into consideration.
Overall, we believe it’s our job to look after their super until the member decides what they’d like to do with it.
One of the best ways we can do this is to manage their super without taking unnecessary risks. That’s why we take a conservative approach to investing your members’ money.
It doesn’t, however, stop us from continually looking for fresh new ways to improve our product offering.
You can feel confident with SuperTrace. We’re part of the Commonwealth Bank Group of companies and to top it off we’ve received Heron’s 5-star rating and SuperRatings platinum rating, so you can be sure your members are in good hands.
What other benefits do you offer?
Quite a few, including:
- We have a very active relocation service, which is at no extra cost to you or your members;
- Low ongoing fees (it’s one of the reasons Heron gave us a 5-star rating and why we’re in the top quartile ranking for the Fees and Charges component of the SuperRatings rating);
- No fees for administration, benefit payment or withdrawals are deducted from members’ accounts;
- We can accept additional rollovers on members’ behalf; and
- We treat all members’ benefits equally, no matter how large or small their account balance.
We’re not the only ones who think we’re pretty good.
These awards recognise our determination to offer members competitive fees, equitable returns for members, a simple and straightforward administrative and investment structure, and proactive relocation.
At the end of the day, our strengths become your advantage.
Over 6 million accounts are lost
In their 2007/2008 annual report, the Australian Taxation Office estimated the number of lost accounts on the Lost Member Register had grown to approximately 6.4 million, with assets totalling approximately $12.9 billion.
We’ve invested considerable resources to relocate members with their superannuation. The more we can do, the more we can help preserve the retirement savings of Australians.
We don’t look in the usual places to find lost members
- At SuperTrace we’re always looking for new ways to reunite members with their lost super. In fact, we go to great lengths. Unlike some of our competitors this is done at no extra cost to you or your members.
- As part of our strategy, we’ve launched an innovative search engine that cross-references SuperTrace’s lost members with Commonwealth Bank of Australia’s customer database. This gives us access to alternative contact details for over 10 million customers.
- Here’s our ‘no stone unturned’ five-pronged approach to finding members.
Lower fees for more members
- Fees for members are a critical factor when choosing your ERF provider.
- Australian Taxation Office statistics indicate that 70% of all accounts on the Lost Member Register have balances of less than $1,000.
- Our use of an indirect asset charge and no ongoing member fees means we have one of the lowest overall fees for member balances below $2,000 compared to other major ERF providers.
Investment strategy with your members in mind
- SuperTrace is designed to be a short term holding account for members who’ve been transferred with unknown risk/return profiles.
- When lost super is transferred into an ERF the member’s goals and the objectives of their previous fund are unknown. Our investment strategy takes this into consideration. We aim to provide consistent real rates of growth for our members whilst at the same time protecting them against short term market volatility.
- In addition, our crediting rates are not tiered, which ensures equity among our members regardless of account size.
Like to know more?
Contact our Business Development Manager George Stavliotis on 0410 611 390. He’ll be happy to answer
any questions about your ERF arrangements.
Three simple steps to start ERFing with SuperTrace
To sign up and start using us as your preferred ERF here’s all that needs to happen:
- Complete our simple one page application in the Super Trace PDS. Return it to George Stavliotis or our office. After we receive it we’ll send you a letter of acknowledgement.
- When you’re ready to start transferring member benefits, simply give us their details in our ERF Excel template (which we’ll provide) and email it to our Admin Team.
- Then all you need to do is post a cheque with your instructions to our office and we’ll do the rest. That’s it.
