Looking for the perfect partnership?

As a trustee or an administrator, it’s important to partner with an ERF you trust. You should be reviewing your ERF arrangement periodically to ensure that your ERF is placing your members’ interests first. Are they? This is what SuperTrace does best.

Why you can trust SuperTrace

We have a highly dedicated team of product managers and administrators who put our members at the forefront of everything we do. We are the best at what matters most. We have:

  • A robust and active reuniting service, which is at no extra cost to you or your members. We are a leader in regard to this service (we scored a perfect 10 from The Heron Partnership), with use of third party databases, displaying a real commitment to reuniting members with their lost super monies.
  • A simple and transparent fee structure. Our low ongoing fee of 1.55% p.a. offers excellent value for members, especially those with low account balances. We do not charge fees for administration, benefit payments/withdrawals (like many other ERFs in the market do).

That is why we won these!

Heron Logo Super Ratings logo

These awards recognise our determination to offer members competitive fees, equitable returns, a simple and straightforward administrative and investment structure, and proactive matching procedures.

What else do we offer?

  • A conservative investment approach which ensures that a member’s super money is not placed at unnecessary risk while we try to locate them. This is because when a member is transferred to SuperTrace, we are not aware of their individual investment goals or risk objectives. We aim to provide a reasonably high level of security and consistent returns.
  • We don’t have tiered crediting rates, which means our members are treated equally. They get the same investment return, regardless of their account size.
  • Accept additional rollovers on members’ behalf.

Want to know more, or take this information with you? Why don’t you download our SuperTrace Trustee Flyer

Matching efforts

  • At SuperTrace we’re always looking for new ways to reunite members with their lost super. Unlike some of our competitors this is done at no extra cost to you or your members.
  • We have relocated over 374,138 members with $948.0 million worth of super.
  • We have an innovative matching service that cross-references SuperTrace’s lost members with Commonwealth Bank of Australia’s customer database. This gives us access to alternative contact details for over 10 million customers holding over 25 million accounts.
  • We run online advertising campaigns on a regular basis encouraging people to find their lost super.
  • We use external data warehouses to help locate up to date contact details for our lost members.
  • We have an interactive search engine on our website that allows individuals to search for lost super potentially held within SuperTrace. If they find a match, they can call us and find out how to consolidate their super.

Here’s our ‘no stone unturned’ five-pronged approach to finding members.

SuperTraceDiagram

Over 6 million accounts are lost

As at 30 June 2010, the Australian Taxation Office estimated the number of lost accounts on the Lost Member Register was 5.8 million, with assets totalling approximately $18.8 billion.

We’ve invested considerable resources to match members with their superannuation. The more we can match, the more we can help preserve the retirement savings of Australians.




Like to know more?

Contact us on 1300 788 750 to find out more about SuperTrace and the efficient ERFing of members. We can assist you with administration of your inactive and lost members.

Three simple steps to start ERFing with SuperTrace

To sign up and start using us as your preferred ERF here's all that needs to happen:

  1. Complete our simple one page application in the Super Trace PDS. Return it to our office. After we receive it we'll send you a letter of acknowledgement.
  2. When you're ready to start transferring member benefits, simply give us their details in our ERF Excel template (which we'll provide) and email it to our Admin Team.
  3. Then all you need to do is post a cheque with your instructions to our office and we'll do the rest. That's it.

Colonial Mutual Superannuation Pty Ltd ABN 56 006 831 983 AFSL 235025 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 (�SuperTrace') which is administered by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035. You can download a copy of the Product Disclosure Statement (PDS) for SuperTrace or request it by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Colonial Mutual Superannuation Pty Ltd and The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 ('CMLA') are both wholly owned subsidiaries of Commonwealth Bank of Australia ABN 48 123 123 124. Commonwealth Bank of Australia and its subsidiaries do not guarantee, or in any way stand behind, the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries (other than CMLA or the Trustee), and investment-type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision. View Commonwealth and Colonial Products Financial Services Guide (PDF 63kb).

� SuperTrace ABN 73 703 878 235