Early access to your super

From 20 April, eligible members can apply to access up to $10,000 of their super in 2019-20 and another $10,000 in 2020-21 on compassionate grounds if you have been impacted by the adverse effects of the Coronavirus.

You can apply to access your super if you are:

  • unemployed;
  • eligible to receive a job seeker payment, youth allowance for jobseekers, parenting payment (which includes the single and partnered payments), special benefit or farm household allowance;
  • made redundant or your working hours were reduced by 20 per cent or more since 1 January 2020; or
  • a sole trader and your business was suspended or your turnover has reduced by 20 per cent or more since 1 January 2020.

If you meet these requirements, you won't pay tax on the super you withdraw and it won't affect Centrelink or Veterans’ Affairs payments.

Any applications must be made within six months of 25 September 2020.

If you have already applied for a payment from your superannuation account on the basis of compassionate rounds in the same financial year, you will not be eligible to apply again.

Please visit early access to your super on the Australian Taxation Office (ATO) website for more information or visit this Government factsheet.

If you are applying for early release of your super, you will need to submit your application directly to the ATO via the myGov website or by calling the ATO on 13 23 07. Once your application is approved by the ATO, you will be notified by them via SMS or Email and we will make your payment to your specified bank account within five to seven working days from the date you have been notified your application has been approved. You should log in to your myGov account for any information or updates from the ATO.

What is SuperTrace?

SuperTrace is an Eligible Rollover Fund (ERF), USI 73 703 878 235 251.

An ERF is a super fund that looks after small and 'lost' or unclaimed super benefits transferred to it by other superannuation funds.

The main purpose of SuperTrace is to reunite members with their superannuation.

Feel free to contact us by:

  • Telephone - 1300 788 750 between 8.30am and 6pm (Sydney time), Monday to Friday, or on +61 2 8756 5545 if calling from outside Australia.
  • Fax - 1300 700 353

  • Post - SuperTrace, Locked Bag 5429, Parramatta NSW 2124.

Who are we?

Established in 1994, we are one of the largest ERFs in the market.

If you want more information about us, please go to the'MembersArea'.

Track your super down - right now if you like

Did you know that approximately one in three working Australians have unclaimed super? Amazing, but true! So let us help you find it. It's easy with SuperTrace! To see if you have lost super with us you can search our database, which is located to the right in the next panel, any time. After you fill in your details, you'll know immediately if we have a possible match with you or not.

Still no luck?

You can search for lost superannuation accounts on the Australian Taxation Office's myGov website or unclaimed money at Money Smart Website.

members area chagne of details form benefit payment form trustees area


Equity Trustees Superannuation Limited ABN 50 055 641 757 AFSL No. 229757 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 ('SuperTrace') which is administered by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA). CMLA is a wholly owned but non-guaranteed subsidiary of Commonwealth Bank of Australia (CBA). CMLA entered into a Joint Cooperation Agreement with AIA and Commonwealth Bank of Australia (CBA) for the joint operation of the CMLA and AIA businesses. As part of operationalising the Joint Cooperation Agreement, CMLA has adopted the AIA Australia Group Privacy Policy. You can download a copy of the Product Disclosure Statement (PDS) for SuperTrace or request a copy by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Neither CBA and its subsidiaries nor the AIA Group guarantees, or in any way stands behind, the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of CBA or its subsidiaries (other than CMLA) or the AIA Group. Investment type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision. View CMLA Financial Services Guide (PDF 51kb).

SuperTrace ABN 73 703 878 235