A few facts and figures

  • SuperTrace has been providing Eligible Rollover Fund (ERF) services since July 1994. During this time we've dealt with a vast number different superannuation funds, from stand alone corporate superannuation plans to mastertrusts and industry funds.
  • For 12 consecutive years, Heron Partnerships has awarded SuperTrace a 5 Quality Star Rating. This is the highest rating an ERF can receive from this research house.
  • Over the years we've reunited over 977,000 members with over $2.24 billion in superannuation benefits.

It's all about customer service

Delivering exceptional customer service is at the forefront of what we do. How do we do this?

  • We actively participate in industry working group discussions and submissions, and work closely with industry bodies such as The Association of Superannuation Funds of Australia Limited, The Financial Services Council and the Australian Taxation Office.
  • Our Administration team is on hand to assist trustees, their administrators, project managers and product managers with information to ensure smooth transition of their members into SuperTrace.
  • Our Customer Service Representatives have many years of experience in the superannuation industry. They have a good understanding of both member and trustee needs. If they can't answer your questions they'll put you in contact with someone who can.




Want to know (a lot) more?

Our Frequently Asked Questions section should have the answers.

If not you can contact us on 1300 788 750 between 8:30am and 6:00pm (Sydney time), Monday to Friday, or on +61 2 8365 9123 if calling from outside Australia.


Looking for more ways to search for your super?

In addition to our search facility, here are a couple of other links to help you search further.

myGov website at ATO

Unclaimed money at Money Smart Website


Privacy

Equity Trustees Superannuation Limited ABN 50 055 641 757 AFSL No. 229757 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 ('SuperTrace') which is administered by AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia). You can request a copy of the Product Disclosure Statement (PDS) by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Neither the AIA Company Limited and its subsidiaries (together, the AIA Group) nor Equity Trustees Superannuation Limited (ETSL) guarantee, or in any way stand behind the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of the AIA Group (other than AIA Australia), and investment type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision.

SuperTrace ABN 73 703 878 235