A few facts and figures

  • SuperTrace has been providing Eligible Rollover Fund (ERF) services since July 1994. During this time we've dealt with a vast number different superannuation funds, from stand alone corporate superannuation plans to mastertrusts and industry funds.
  • For 12 consecutive years, Heron Partnerships has awarded SuperTrace a 5 Quality Star Rating. This is the highest rating an ERF can receive from this research house.
  • Over the years we've reunited over 916,000 members with over $2.05 billion in superannuation benefits.

It's all about customer service

Delivering exceptional customer service is at the forefront of what we do. How do we do this?

  • We actively participate in industry working group discussions and submissions, and work closely with industry bodies such as The Association of Superannuation Funds of Australia Limited, The Financial Services Council and the Australian Taxation Office.
  • Our Administration team is on hand to assist trustees, their administrators, project managers and product managers with information to ensure smooth transition of their members into SuperTrace.
  • Our Customer Service Representatives have many years of experience in the superannuation industry. They have a good understanding of both member and trustee needs. If they can't answer your questions they'll put you in contact with someone who can.




Want to know (a lot) more?

Our Frequently Asked Questions section should have the answers.

If not you can contact us on 1300 788 750 between 8:30am and 6:00pm (Sydney time), Monday to Friday, or on +61 2 8756 5545 if calling from outside Australia.

Looking for more ways to search for your super?

In addition to our search facility, here are a couple of other links to help you search further.

myGov website at ATO

Unclaimed money at Money Smart Website

Privacy

Equity Trustees Superannuation Limited ABN 50 055 641 757 AFSL No. 229757 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 ('SuperTrace') which is administered by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA). CMLA is a wholly owned but non-guaranteed subsidiary of Commonwealth Bank of Australia (CBA). CMLA entered into a Joint Cooperation Agreement with AIA and Commonwealth Bank of Australia (CBA) for the joint operation of the CMLA and AIA businesses. As part of operationalising the Joint Cooperation Agreement, CMLA has adopted the AIA Australia Group Privacy Policy. You can download a copy of the Product Disclosure Statement (PDS) for SuperTrace or request a copy by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Neither CBA and its subsidiaries nor the AIA Group guarantees, or in any way stands behind, the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of CBA or its subsidiaries (other than CMLA) or the AIA Group. Investment type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision. View CMLA Financial Services Guide (PDF 51kb).

SuperTrace ABN 73 703 878 235