Looking for the perfect partnership?

As a trustee, it's important to partner with an ERF you trust. You should be reviewing your ERF arrangement periodically to ensure that your ERF is placing your members' interests first. Are they? This is what SuperTrace does best.

Why SuperTrace?

We have a highly dedicated team of product managers and administrators who put our members at the forefront of everything we do. We are the best at what matters most. We have:

  • A robust and active reuniting service, which is at no extra cost to you or your members. We are a leader in regard to this service ranked highly in member relocation activities by Heron Partnership, with use of third party databases, displaying a real commitment to reuniting members with their lost super monies.
  • A simple and transparent fee structure. Our ongoing fee of 2.10% p.a.(net of tax estimation). Nor do we charge benefit payment/withdrawal fees.

What else do we offer?

  • Investment in a diversified portfolio of assets with an emphasis on achieving stable returns and a reasonably high level of security. As we are not aware of an individual’s investment goals upon transfer into SuperTrace, this approach ensures the member’s super money is not placed at unnecessary risk.
  • We don't have tiered crediting rates, which means our members are treated equally. They get the same investment return, regardless of their account size.
  • Accept additional rollovers on members' behalf.

Matching efforts

  • At SuperTrace we're always looking for new ways to reunite members with their lost super. Unlike some of our competitors this is done at no extra cost to you or your members.
  • We have relocated over 916,000 with $2.05 billion worth of lost super as at 30 June 2019.
  • We have an innovative matching service that cross-references SuperTrace's lost members with Commonwealth Bank of Australia's customer database. This gives us access to alternative contact details for over 10 million customers holding over 25 million accounts.
  • We use external data warehouses to help locate up to date contact details for our lost members.
  • We have an interactive search engine on our website that allows individuals to search for lost super potentially held within SuperTrace. If they find a match, they can call us and find out how to consolidate their super.

Here's our 'no stone unturned' five-pronged approach to finding members.

SuperTraceDiagram




Contact us:

Feel free to contact us by:

  • 1300 788 750 between 8.30am and 6pm (Sydney time), Mon to Fri, or on +61 2 8756 5545 from outside Australia.
  • 1300 700 353
  • SuperTrace, Locked Bag 5429, Parramatta NSW 2124.


Three simple steps to start ERFing with SuperTrace

To sign up and start using us as your preferred ERF here's all that needs to happen:

  1. Complete our simple one page Trustee Nomination Form and return it to our office. Once processed, we will send you an ERF transfer template to be used for submitting information.
  2. When you're ready to start transferring member benefits, simply complete our template and email it to SuperTraceDiscloading@cba.com.au
  3. Transfer the funds to us.

Privacy Cookies

This website uses cookies. If you continue to use this site we will assume you are happy with this. If you want to use the site without cookies, you can see how to here.

Colonial Mutual Superannuation Pty Ltd ABN 56 006 831 983 AFSL 235025 (the Trustee, we, us, our) is the Trustee of the SuperTrace Eligible Rollover Fund ABN 73 703 878 235 ('SuperTrace') which is administered by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035. You can download a copy of the Product Disclosure Statement (PDS) for SuperTrace or request a copy by calling 1300 788 750. You should consider the PDS before making a decision about SuperTrace.

Colonial Mutual Superannuation Pty Ltd and The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 ('CMLA') are both wholly owned subsidiaries of Commonwealth Bank of Australia ABN 48 123 123 124. Commonwealth Bank of Australia and its subsidiaries do not guarantee, or in any way stand behind, the performance of SuperTrace, or the repayment of capital or interest by SuperTrace. Investments in SuperTrace are not deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries (other than CMLA or the Trustee), and investment-type products are subject to investment risk including delays in repayment and loss of income and principal invested.

This is general information and does not take into account your individual objectives, financial situation or needs. You should assess whether this information is appropriate for you and consider talking to a financial adviser before making an investment decision. View Commonwealth and Colonial Products Financial Services Guide (PDF 51kb).

SuperTrace ABN 73 703 878 235